Answering Services For Small Businesses From $20 Per Month

Professional Answering Services

A professional receptionist service will allow you to focus on getting in new business while we focus on answering your telephone calls. We employ live Australian receptionists who will answer your calls promptly and efficiently. They can answer all of your calls or potentially only the overflow. Some customers simply use us when their full time receptionist is away on leave.

There is a broad range of businesses that are using our answering services. Some are small internet start up companies or small consultancy firms. Others might be small to medium sized professional firms like accountants or lawyers. Whatever type of small business you have, our professional telephone answering service can help you out.

How do I get started?

You can set the whole system up in around 10 minutes. Firstly, when you sign up with us we allocate a unique telephone number to your account. If your service is in Melbourne then this would be a Melbourne number, if you are in Sydney then it would be a Sydney number etc etc.

• You then divert your existing telephone number to the number that we have allocated. You can either divert all of your calls or simply divert after a number of rings. It is entirely up to you.
 
• When a call is diverted to the allocated number then our professional receptionsts will answer the call in your business name. They will greet the customers with a pre agreed greeting.
 
• Your greeting can be changed as often as you like. You may like to set a greeting that is seasonal (ie a Christmas greeting) or you may want a greeting that reinforces your branding.
 
• Once our receptionists have taken the incoming call they will do one of three things. Firstly, they can forward important calls through to an agreed number, secondly they can SMS you a message or thirdly they can email you.
• Any messages that are taken by our receptionists will be forwarded on to you in a matter of minutes. You can be acting upon the important messages within minutes of receiving them.
 
• The great thing is that you can prioritise the important messages and de prioritise the not so important messages. This will end up being a much better use of your valuable time.

Using professional answering services like the one offered by VirtualOffices.Melbourne makes really good business sense. It lets you focus your time on business strategy while we focus our time on getting control of your incoming telephone calls. It really works well for small businesses.