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The biggest complaint we get from customers is: "I had no idea this service existed, our callers think 'our receptionist' is sitting in our office. I wish we had discovered your Virtual Receptionist service years ago".
How do answering services compare to an in-house receptionist
In the business landscape, the case for outsourcing certain functions has become increasingly prominent. One such case, intriguingly, involves whether a business should utilise an answer service or maintain an in-house receptionist for managing calls.
Virtual answering services are cheaper for your business
To begin with, let's talk numbers. A business pays a receptionist a fixed salary, irrespective of the number of calls received or handled. Furthermore, additional costs such as benefits, sick leave, vacation time, and overheads for maintaining a workspace are also associated with an in-house receptionist. An answer service, on the other hand, is essentially a variable cost, with charges typically based on the number of calls answered. The cost structure of a virtual receptionist gives a business greater control over expenses and can save your business a significant amount of money and days worth of time.
A 24 hour virtual service
A second crucial point revolves around operational hours. Most businesses operate during standard working hours, as do their receptionists. However, calls can, and often do, come in outside these hours. An answer service provides 24/7 coverage, ensuring your business never misses a call, a potential lead, or a customer query, even after hours.
A call centre has lots of receptionists
The ability to handle high call volumes is another point in favour of an answering service. A receptionist can only handle one call at a time. In contrast, an answering service is equipped to deal with multiple simultaneous calls, ensuring no customer is left waiting. For a business expecting to scale or during peak times, this phone answering capacity can be instrumental. A regular receptionist just can't keep up.
Well trained receptionists
A more nuanced advantage of an answer service comes in the form of specialised training. Receptionists, while crucial to a business, may not always have the top in-depth training in customer service and answering that an answering service provides. Trained to handle a variety of scenarios, a virtual receptionist can elevate the customer's experience when they call your business.
Get flexibility back in your business with a virtual reception
Also, let's not underestimate the flexibility an answer service provides. As your business grows, so too will the volume of incoming calls. Scaling up with an in-house receptionist involves recruitment, training, and added costs. An answer service, on the other hand, can scale up or down based on your business needs, providing a level of adaptability that's hard to match.
A receptionist service can do so much more than a receptionist
Lastly, answer services can provide additional services such as appointment scheduling, customer service, and even order processing. A receptionist tasked with these additional responsibilities, along with handling calls, might get overwhelmed, leading to a compromise in service quality. By offloading call handling to an answer service, a business can ensure answering efficiency and customer satisfaction.
From a financial and operational perspective, an answer service brings significant benefits to the table. Cost-effectiveness, round-the-clock service, scalability, and professional training make it an appealing alternative to an in-house receptionist. So, when contemplating your business strategy, it's worth considering who you want answering your calls - a receptionist, or a dedicated answer service? The answer could significantly impact your business's bottom line.
Stop being a part time CEO
stop only focussing on your business part time. Get a call answering service and get back the time that you need to focus on the important stuff.
How virtual services can benefit small businesses
In an increasingly digitised world, the value of virtual services to small businesses has become glaringly evident. Utilising virtual services can help small businesses increase their efficiency, save costs, and stay competitive in today's dynamic marketplace.
Firstly, virtual services can streamline many processes. Services like virtual accounting, virtual human resources, or virtual project management can automate repetitive tasks, freeing up valuable time for business owners to focus on strategic decision-making and growth initiatives.
Moreover, virtual services often come with expert support and updated knowledge of industry standards. Whether it's a virtual marketing agency keeping track of the latest trends or a virtual legal service providing updated compliance advice, small businesses can rely on these services to stay ahead of the curve.
The cost-effectiveness of virtual services can't be overstated either. Traditional services often involve overheads like office space, equipment, and employee benefits. Virtual services eliminate these costs, making them an economically wise choice.
Additionally, virtual services offer scalability that's crucial for small businesses. As a business grows, virtual services can easily scale up to meet the increased demands, making them a flexible and viable option.
The advantages of virtual services are manifold. They offer an innovative, cost-effective, and practical solution that can play a crucial role in a small business's journey towards success.
