Our telephone answering service in Melbourne ensures that every call to your business is handled by a live, professional receptionist. Instead of losing clients to voicemail, your calls are answered in your company name, messages are taken, and urgent enquiries can be forwarded directly to you. It’s the reliable, cost-effective way to provide excellent customer service without hiring extra staff.
Missed calls can mean missed opportunities. With a professional telephone answering service, your clients always speak to a real person, even when you’re busy or unavailable. This builds trust, captures more leads, and gives your business a competitive edge in the Melbourne market.
When a customer calls your business, our receptionists answer on your behalf. They greet callers in your business name, take detailed messages, and forward urgent calls according to your instructions. You receive messages instantly by email or SMS, ensuring you stay connected and in control.
Businesses across Melbourne use our telephone answering service to save time and improve customer care. From consultants, tradespeople, and law firms to medical practices and growing startups, any business that values responsiveness benefits from a professional call answering solution.
Research that was carried out overseas by BT has shown that business callers get really irritated by automated messaging services and are much more likely to hang up rather than leave a message. The research showed that in more than 60% of cases a caller would simply hang up the phone rather than leave a message on an automated service. If you are flat out doing all of the other jobs that you need to attend to you need a live call answering service to answer your calls.
The problem with your callers simply hanging up rather than leaving a message is that they go from being a warm prospect to being a stone cold one. The likelihood is that immediately after hanging up that phone they have scanned down the list and decided to call the next company down. This means that you not only miss out on the job but you also risk giving a customer to one of your competitors, which I'm sure is one of the last things that you want to do. Business is so competitive these days that you really need to protect every possible warm lead that comes your way.
Our Melbourne phone answering service is a great way to ensure that you never miss another call. Our professional staff will answer the majority of your incoming calls (more than 90%) within 6 rings and will have your message to you within minutes. Our system really will work smoothly and efficiently for your business.
Our system has been custom written in Australia and has been operating locally for more than 5 years. We currently have more than 3,500 customers using our services and the system works seamlessly. Because our system has been created by Australians for Australian business it has a lot of functionality which works.
A lot of our competitors offer cheap telephone answering services by employing overseas workers to take your calls. For many of these workers English is a second language and they have a very limited knowledge of the Australian business environment. Our receptionists are all local experienced Australian receptionists working via the cloud.
You really can get the whole thing working within minutes. Once you sign up we will allocate a local number that you can either use as your main business number or that you can divert calls to. You then create a custom greeting that our reception team use when answering your calls. Once this is done we are ready to start answering your calls.
Our answering service packages range from $20 per month with no included calls (calls cost $2.75) to $175 per month with up to 15 calls included per day. If you don't think that you fit in to any of our pre-defined packages then give us a call and we will be happy to discuss creating a custom package that works specifically for your Melbourne business.
We like to make things easy for our customers and keep our billing simple and easy to understand. When you start out with VirtualOffice.Melbourne our helpful customer care staff will guide you in terms of picking the most suitable package for your volume. If your volume increases/decreases over time you can swap packages at any time.
A phone answering service makes sense for your business. Yes, we answer our customers phones and we do it really well however our system can offer a whole range of benefits. For a start, you might want to use our receptionist as the gatekeeper of your organisation. They can be there to turn away all of those pesky telemarketing people who ring wanting to sell you SEO services or a new electricity supplier. Our receptionists can also field calls coming in and direct them to the right extension or department.
With our state of the art system you can also set up a series of numbers that you want us to call if we can't find you at your main number. These numbers could be your home number, your mobile number, a hotel number or potentially even various colleagues numbers if you are not available. We really want to help you do your job better!
Our phone answering service is used by a really broad range of businesses. These businesses range in size from one and two man businesses to divisions of public companies with 400 or more people. For us it doesn't matter if you are a one man show or a 400 person department our answering service can deliver the same level of professionalism to you regardless. If you are a small business we believe that we will help you to look big while if you are a big business we believe that we will help you to look professional.
The types of businesses using an answering service varies significantly. We have a large number of law firms including solicitors and barristers using our service as well as a lot of accountants. We also have lots of IT consultants, management consultants, digital marketers, eCommerce companies, real estate agents, architects and trades people. If you are a small firm that is just starting out then it makes sense to get an answering service.
We don't have long term contracts for our customers. We don't believe that our customers should be forced to stay with us if they do not believe that they are getting the best value from our service. Despite not having a contract to lock them in our average customer still stays with us for around 3 years so we must be doing something right. One of the most common statements that we hear from our customers is that they wish that they had know about our services sooner as they absolutely love working with us.
Give your clients the attention they deserve. Our telephone answering service is flexible, affordable, and designed to help you focus on running your business while we manage your calls. Get started today and never miss an important call again.
A telephone answering service is a professional call handling solution where trained receptionists answer your calls, take messages, and forward enquiries, ensuring your clients always speak to a real person instead of voicemail.
When someone calls your business, our receptionists answer in your company name. They follow your instructions—taking messages, forwarding urgent calls, or providing basic information—so your business never misses an opportunity.
Any business that values professionalism and responsiveness can benefit. Our clients include consultants, tradespeople, medical professionals, law firms, and startups across Melbourne who need reliable call answering without hiring extra staff.
Yes. Urgent calls can be transferred directly to your mobile or another nominated number. This ensures you remain reachable while still having receptionists manage routine calls and enquiries.
Pricing depends on the package and number of calls you require. Our plans are flexible and affordable, offering cost-effective solutions compared to hiring a full-time receptionist.
Yes. We offer after hours and 24/7 answering options so your business remains accessible at all times, including evenings, weekends, and public holidays.
No. Calls are answered in your business name, and receptionists follow your preferred script. To your clients, it feels like they are speaking directly with your office team.