Answering Services Melbourne


Phone Divert

Live Answering Service

Research that was carried out by BT in Europe showed that more than 70% of callers will hang up rather than leave a message on an automated message bank. This could be having a devastating impact on your business if you are unable to answer your calls and are leaving them to go through to your automated service.

 

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Live Answering Is Better

 

In these competitive times it is likely that those 60% of callers are simply looking down the list to one of your competitors and giving them a call instead. Not only do you miss out on the business but you have also quite likely had to pay for advertising along the way as well.

It doesn't have to be this way. Rather than sending your calls through to an automated message bank you could be having them answered by a live Australian receptionist. Think of all of the additional business that you could potentially pick up.

Our professional receptionists are all locally based and work remotely via the cloud. They are so good at what they do that after a while you will find that your customers actually think that they are part of your team sitting in your Melbourne office.

Why you need a live answering service

 

There are plenty of reasons, here is a small selection

  • We are Australian owned and our systems have been built by Australian developers for Australian business conditions. We understand the work involved in running a small business and do our best to support you.
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  • Your incoming calls are extremely important to us and in the majority of cases we answer those incoming calls within 6 rings. We also endeavour to get your messages to you within a few minutes of receiving them.
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  • We don't offshore our telephone answering. Many of our competitors save costs by outsourcing to offshore call centres. While it would certainly be cheaper to do it this way we don't believe that we could deliver the standard of service that you deserve.
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  • Our rates are really very affordable. We have a range of packages that you can choose from that give you flexibility in terms of how you are charged. Many of our small customers are spending as little as $40 per month.
  • We don't believe in locking people in to contracts. We currently have more than 3,500 Australian customers who could cancel with very little notice. These customers stay with us because we provide an exceptional level of service.
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  • Setup is exceptionally easy and really does take only a few minutes. Our system is really intuitive to use and if you do have any issues you are always welcome to ring our helpful customer service staff.
 

In this current economic climate it is essential that small businesses look for any competitive edge that they can get over their competitors. We believe that our service will give you that edge.

What happens with my calls?

 

When you sign up with Virtual Office Melbourne we will allocate a local number to your account. You can then divert your incoming calls to this number. It is your choice at which point you divert the calls. Some customers divert after a set number of rings and some divert immediately.

 

How do I get my messages?

Once we receive your calls, you have 2 options in terms of how we will send the messages to you. You can either receive your messages by email (in this smart phone age this is the most popular) or you can receive an SMS (fees may apply).

 

Can I change the message?

You can log in to our easy to use admin area and change your message at any time. You may want to vary your message depending on the season or business conditions. It is entirely up to you.

 

How do I get started?

You can either sign up online or you can contact one of our friendly sales staff. Either way, if you are a new customer we will give you a 7 day free trial to test out our system before you need to commit.

24/7 LIVE ANSWERING

You can get on with building your business while we take charge of answering your calls in a responsive and professional manner.

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