Answering Services Melbourne

Live Answering Is Better

In these competitive times it is likely that those 60% of callers are simply looking down the list to one of your competitors and giving them a call instead. Not only do you miss out on the business but you have also quite likely had to pay for advertising along the way as well.

It doesn't have to be this way. Rather than sending your calls through to an automated message bank you could be having them answered by a live Australian receptionist. Think of all of the additional business that you could potentially pick up.

Our professional receptionists are all locally based and work remotely via the cloud. They are so good at what they do that after a while you will find that your customers actually think that they are part of your team sitting in your Melbourne office.

Why you need a live answering service

There are plenty of reasons, here is a small selection

• We are Australian owned and our systems have been built by Australian developers for Australian business conditions. We understand the work involved in running a small business and do our best to support you.
 
• Your incoming calls are extremely important to us and in the majority of cases we answer those incoming calls within 6 rings. We also endeavour to get your messages to you within a few minutes of receiving them.
 
• We don't offshore our telephone answering. Many of our competitors save costs by outsourcing to offshore call centres. While it would certainly be cheaper to do it this way we don't believe that we could deliver the standard of service that you deserve.
 
• Our rates are really very affordable. We have a range of packages that you can choose from that give you flexibility in terms of how you are charged. Many of our small customers are spending as little as $40 per month.
• We don't believe in locking people in to contracts. We currently have more than 3,500 Australian customers who could cancel with very little notice. These customers stay with us because we provide an exceptional level of service.
 
• Setup is exceptionally easy and really does take only a few minutes. Our system is really intuitive to use and if you do have any issues you are always welcome to ring our helpful customer service staff.

In this current economic climate it is essential that small businesses look for any competitive edge that they can get over their competitors. We believe that our service will give you that edge.