Our after hours answering service makes sure your business never misses a call, even when the office is closed. Based in Australia, our trained receptionists answer your phone after hours, take messages, and forward urgent enquiries directly to you. It’s the professional way to provide 24/7 customer support without the cost of hiring additional staff.
Missed calls can mean missed opportunities. With an after hours call answering service, your clients always reach a real person instead of voicemail. This improves customer satisfaction, helps capture new leads, and ensures your business is available when competitors aren’t.
When a customer calls outside your normal business hours, our receptionists answer in your company name. They follow your instructions—whether that’s taking a message, forwarding urgent calls to your mobile, or providing basic information about your services. Every call is handled professionally so your clients feel valued at all times.
An after hours answering service is ideal for businesses where calls can’t wait until the next day. Tradespeople, medical professionals, IT support, law firms, and emergency service providers often rely on our after hours operators. Any business wanting to offer premium customer care can benefit.
A lot of businesses leave their after hours answering to an automated system. The problem with this is that more than 70% of callers will simply hang up rather than leave a message with an automated system. Given that on average 20% of new business comes in by phone it means that you could be losing out on 14% of any potential after hours new business.
There is an easy solution! Why not outsource your after hours telephone answering to Virtual Office Melbourne. You can then let us know which calls to prioritise and which calls simply to take a message on. We forward the important ones to you and we take messages on the rest. Easy!
Here at VirtualOffice.Melbourne we employ professional local Australian receptionists to answer your call. To minimise the cost to you we make use of cloud technology to allow our receptionists to work remotely. Our staff do such a great job that many of our customers callers actually think that the receptionist is sitting in the customers Melbourne office.
Within minutes of a message being received by our reception team a message will be sent to you via email. This gives you the option of actioning that message as quickly or as slowly as you want.
With VOM you are not locked in to one fixed greeting for your customers. You can change your greeting as often or as little as you like. Many of our customers change their greeting during holiday periods or during special events. Changing the greeting is easy by either logging in to your account via your computer or by making use of our phone apps.
We are pretty flexible, you don't need to sign up to some fixed contract. Use our 24/7 answering service during the busy times and answer calls yourself during the not so busy times. It is totally flexible.
You started your business because you are an expert in your field. It doesn't make sense to try to do everything. Focus on the core tasks that are going to make you money and grow your business and leave the phone answering to us.
It doesn't make sense to sit in the office for hours waiting for incoming phone calls. Why not go and spend some quality time with your family and leave the telephone answering to Virtual Office Melbourne.
Never let another call go unanswered. Our after hours answering service is affordable, flexible, and designed to give your business the professional edge. Contact us today to choose a package that suits your needs.
An after hours answering service ensures that your business phone is answered by a live receptionist outside of normal office hours. Calls are taken, messages are recorded, and urgent enquiries can be forwarded directly to you.
When a client calls after your business has closed, our receptionists answer in your company name. They follow your instructions—taking messages, sending them to you by email or SMS, or transferring urgent calls to your mobile.
Tradespeople, medical professionals, law firms, IT support, and service providers who receive urgent calls outside of business hours rely on after hours answering services. Any business wanting to offer 24/7 availability can benefit.
Yes. You can choose to have urgent calls forwarded straight to your mobile or another nominated number, ensuring you never miss important opportunities.
Yes. Our after hours answering service can cover evenings, weekends, and public holidays so your business is always accessible.
Pricing depends on your package and call volume. Our plans are flexible and more affordable than hiring staff to work after hours.