A survey that was carried out by a large telecoms company in the UK found that more than 70% of people will refuse to leave a message when presented with an automated telephone answering service. The disturbing part of all this is that rather than leave that message the callers are more likely to simply call the next person on the list. In addition to missing out on a potential customer you have also fed a customer direct to one of your competitors.
Sometimes it just isn’t possible to take that call. You may be talking to another customer, performing some vital work task, driving or simply having lunch. It is a shame that by not being available you potentially miss out on a new client.
With a virtual receptionist from Virtual Office Melbourne it doesn’t have to be that way. Our professional receptionists can take all of your calls, overflow calls or simply answer calls when you are unavailable. We will answer your calls with a greeting that you have agreed to and we will either email you or SMS with a message regarding the call, or we can transfer the call to a telephone number that you have nominated. It is all pretty amazing and it works like clockwork.
If you need further information on what is involved in terms of taking on a telephone answering service you can check out our infographic.