Virtual Receptionist Service Melbourne - Grow Your Business

Virtual Receptionist

A survey that was carried out by a large telecoms company in the UK found that more than 70% of people will refuse to leave a message when presented with an automated telephone answering service. The disturbing part of all this is that rather than leave that message the callers are more likely to simply call the next person on the list. In addition to missing out on a potential customer you have also fed a customer direct to one of your competitors.

Sometimes it just isn’t possible to take that call. You may be talking to another customer, performing some vital work task, driving or simply having lunch. It is a shame that by not being available you potentially miss out on a new client.

With a virtual receptionist from Virtual Office Melbourne it doesn’t have to be that way. Our professional receptionists can take all of your calls, overflow calls or simply answer calls when you are unavailable. We will answer your calls with a greeting that you have agreed to and we will either email you or SMS with a message regarding the call, or we can transfer the call to a telephone number that you have nominated. It is all pretty amazing and it works like clockwork.

If you need further information on what is involved in terms of taking on a telephone answering service you can check out our infographic.

Our Receptionist Team

The fact that you are outsourcing your telephone answering doesn’t mean that it has to be sent off shore. Our team of fully trained receptionists are all mature local Australians with a good understanding of Australian locations and Australian issues. They are so good at what they do that you will find that a lot of your customers will actually think that they are sitting in your offices in Melbourne.

We are confident that our team of professional Australian receptionists will add value to your business. Simply by taking away the call answering from you and your team should free up a significant amount of time that can be applied to more strategic revenue generating tasks.

We currently have over 3500 happy customers using our call answering service. We are so confident that you will love our offering that we are willing to offer you a 7 day free trial to allow you to test drive the service and see just how impressive our reception team are.

Setting Up Your Virtual Reception Service

When you decide to try out our no obligation Seven Day FREE Trial, you will be allocated a local Melbourne telephone number and will be given access to our powerful custom written telephone answering service.Through this system you will be able to tell us which calls you want answered, what you would like us to say to your callers and what you would like us to do when we take the calls. Your options here are that we can either transfer the calls through to a telephone number of your choice, we can email you or we can SMS you with details of the message.

Once your 7 day trial is over you will have the opportunity to move to a paid subscription. When you move to paid you will keep the local telephone number that was allocated to you during the trial process and keep the same level of access to our systems.

At Virtual Office Melbourne we don't believe in long term contracts. Our 3,500+ customers stay with us because we deliver a first class level of service that they rely upon for their business. We also don't charge you any security deposits, set up fees or cancellation fees if you decide to leave plus we give you the flexibility to scale up or scale back your package at any time. We really do think that the Virtual Office Melbourne receptionist service is the perfect business partner for your company.

How We Deal With Your Calls

Our mature professional reception staff will be available 24/7 to take your incoming calls. We endeavour to answer all calls within 6 rings and manage to answer 93% of calls within 10 seconds. Because we have a large team of Australia based receptionists we are able to cope easily with your busy periods like when you are running advertising campaigns or having your annual sale. Our team is professional yet friendly and helpful. We will treat all of your calls with the respect that they deserve.

Once we have answered your incoming call you can choose one of these options for how you want it handled

Direct Call Transfer to Your Phone

When setting up our system if you choose "available for call transfer," we will answer the call and then use your "Find Me" numbers (home office, office extension, mobile, hotel room etc) to track you down and transfer the call to you. You can update your "Find Me" numbers online at any time. We can also set you up with a Melbourne 1300 number.

Message Delivery

If you would like us to take all of your calls or if you are currently unavailable and have changed your status to "Do Not Disturb", then our professional receptionists will take a message from your caller. This message can then be sent to you via email or via SMS. The whole process happens in seconds and is virtually seamless.

Transfer the Call to a Colleague

If you are unavailable for a period of time then you may want your call to be forwarded to one of your colleagues or a separate department. No problem, you can set up a directory of numbers for us to use.

Information Given to Your Caller

How many calls do you get where the caller simply wants information about your address, your fax number or your opening hours. This information and a lot more can provided to our live receptionists to answer all of these simple queries. It really makes life a lot easier.

Virtual Receptionist Service Melbourne - Grow Your Business