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Live Call Answering Service - Melbourne

Modern technology has really expanded the possibilities when it comes to outsourcing different functions within your organisation. No longer is it necessary to have internal resources for every single function. By making good use of technology there are a variety of functions that can be outsourced effectively to external companies.



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The benefits of outsourcing


Outsourcing generally can provide some significant benefits, firstly outsourcing allows you to scale things up quickly and easily. If your business is quite seasonal and you have a significant number of tasks to complete then outsourcing can be a way of bringing in a lot of talent quickly.

Being efficient at your outsourcing can also mean that you bring in the right skills at the right time. If you are a small business then you probably only need the services of a qualified accountant a couple of times per year. You might be better off using a bookeeper for most of the year.

For some roles you don't even need to outsource to a local company. For tasks that don't involve direct customer contact you can make use of a huge bank of world wide talent to get your job done. A great example is graphic design where some overseas designers charge a fraction of local costs.

Outsourcing Your Telephone Answering


There can be some great benefits to be had. Here are some key reasons to consider outsourcing to us

  • Money. If you have an internal receptionist then you can potentially save up to 40%. Money is always a compelling reason in business!
  • If you don't have an internal receptionist then we can personally save you time. With that extra time you can focus on building your business.
  • All of our receptionists are local Australians. As I mentioned above, if a role involves direct access to your customers then you don't want it off-shored.
  • Our staff will answer your phone in your business name with a greeting that has been personalised by you. You can also change your greeting as often as you like.
  • Our systems have been custom written by Australian developers for Australian business conditions. Our systems are really easy to use and you can get started in minutes.
  • We won't lock you in to a long term contract. Our customers stay with us because we provide great service. We take pride in making you and your business look good.

Outsourcing your telephone answering allows you to scale your workforce according to the amount of work that you have on. If you have a big marketing campaign happening then you can scale up while it is on and scale back when it is finished.

How does it work?


When you sign up we allocate you a local telephone number. You can either use this number as your primary number or you can divert your existing number to this number. Once this is done we can start answering.


Do I need to transfer all of my calls?

No, you can transfer as much or as little as you want. Some of our customers have all of their calls feeding to our receptionists while others just use us for overflow. Whatever delivers the best value for you.


What happens in the process?

When a call comes in our receptionists aim to answer it within 6 rings. They greet the customer with a customised greeting and take a message. They then send you the message via either SMS or email.


How much does it all cost?

Again, it depends on how much you use our service. Light customers generally spend around $50 per month while medium customers might spend around $200 per month. During busy months you might spend more while during holiday periods it might be minimal.


You can get on with building your business while we take charge of answering your calls in a responsive and professional manner.

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